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Serious Personal Injury Lawyers Blog
Monday, March 26, 2007
What to Look For in Selecting a Personal Injury Law Firm
Part II: Responsiveness to You, the Client
The leading cause of complaints to local bar associations about lawyers is dissatisfaction with the lawyer’s responsiveness to a client's phone calls. In seeking a law firm, interview the lawyers to assure yourself that it is a common practice for the law firm to respond to client phone calls within 24 hours of your message. Moreover, assure yourself that the law firm has an answering machine or service, which would permit you access to your lawyers on virtually a 24 hour basis, in case of an emergency. A sign of a law firm that cares is the lawyer’s willingness to place their own personal home or cell phone numbers on their answering machine or service to assure their availability to you.
Additionally, assure that the law firm has adequate support staff to care for all of the needs you may have as a result of the serious personal injuries sustained by you or your loved ones. For instance, assure that the law firm has personnel experienced in the insurance industry that understands how the insurance industry works and what “buttons” need to be pushed in order to get you the assistance you need. Assure yourself that lawyers have assistants that can be at your call to help you with matters such as property damage, medical pay payments, obtaining a rental car, and similar inconveniences caused by the carelessness of others. Law firms that have the proper support demonstrate that they care about you, the client, to assure that you are adequately cared for and protected with regard to matters other than filing the lawsuit. They care that your life is as “normal” as possible under the circumstances.
Finally, you should assure that a lawyer as well as a member of the support team is assigned to you personally to be your “Case Manager” so that you would always have someone to call if the question does not relate to a legal question but just one to provide assistance to you with all of the problems that arise as a result of a tragedy that befell you or your family as a result of the carelessness of others.
By Ira Sherman, Esq.
The leading cause of complaints to local bar associations about lawyers is dissatisfaction with the lawyer’s responsiveness to a client's phone calls. In seeking a law firm, interview the lawyers to assure yourself that it is a common practice for the law firm to respond to client phone calls within 24 hours of your message. Moreover, assure yourself that the law firm has an answering machine or service, which would permit you access to your lawyers on virtually a 24 hour basis, in case of an emergency. A sign of a law firm that cares is the lawyer’s willingness to place their own personal home or cell phone numbers on their answering machine or service to assure their availability to you.
Additionally, assure that the law firm has adequate support staff to care for all of the needs you may have as a result of the serious personal injuries sustained by you or your loved ones. For instance, assure that the law firm has personnel experienced in the insurance industry that understands how the insurance industry works and what “buttons” need to be pushed in order to get you the assistance you need. Assure yourself that lawyers have assistants that can be at your call to help you with matters such as property damage, medical pay payments, obtaining a rental car, and similar inconveniences caused by the carelessness of others. Law firms that have the proper support demonstrate that they care about you, the client, to assure that you are adequately cared for and protected with regard to matters other than filing the lawsuit. They care that your life is as “normal” as possible under the circumstances.
Finally, you should assure that a lawyer as well as a member of the support team is assigned to you personally to be your “Case Manager” so that you would always have someone to call if the question does not relate to a legal question but just one to provide assistance to you with all of the problems that arise as a result of a tragedy that befell you or your family as a result of the carelessness of others.
By Ira Sherman, Esq.
posted by Jori Taylor at 2:29 PM
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